Frequently Asked Questions

Read answers to questions other individuls have had with how LocalMaid works. Last modified 2 days ago ago

Q: Cancellation Policy 3 days ago

A: If you cancel within 24 hours a no show fee of $20 or 15%, whichever is more of the invoice will be applied.

Q: How to cancel my appointment(s)? 3 days ago

A: Please log in to your account and cancel via my appointments tab. If you do not have an account, please click the button on your appointment email.

Q: How to modify my appointment(s)? 3 days ago

A: Please login to your account and you can modify your appointments easily and quickly. If you cancel within 24 hours of your clean a 50% penalty will be due on the account.

Q: How long it takes us to respond to after-hour emails and voicemails? 3 days ago

A: We respond within 1 business day.

Q: How do I pay? 1 week ago

A: We accept: Cash to the cleaner E-transfers to [email protected], please make the answer something simple like LocalMaid. If possible please email or call in the answer to the E-transfer All Major Credit Cards can be processed via the 'My Appointments' tab on your account. Also, via the Pay Now link on the emails for your Appointments * We do not accept cheques at this time *

Q: Can I change my cleaner if I am unhappy? 1 month ago

A: Absolutely! Just one call to our coordinators is all it takes. A replacement will be arranged courteously and discretely.

Q: How long a cleaner is required to be at the appointment location prior to leaving? 3 days ago

A: 15 mins, if they have not heard from you they’re allowed to leave and the 50% penalty will be due on the account. Unless you make arrangments to reschedule the clean with the same cleaner.

Q: What to do if you miss an appointment? 3 days ago

A: Please contact us as soon as possible. The cleaner will place the appointment into ‘Neglected by Client’ status unless you make arrangments to reschedule the clean with the same cleaner.

Q: What to do if your favourite cleaner isn't available? 3 days ago

A: Please call or send us an email to [email protected] , please include the dates and times you would prefer and we will reach out to the cleaner.

Q: What to do if you’re running late to meet your cleaner? 3 days ago

A: Please contact LocalMaid via phone, if you have been in contact with your cleaner via phone or text please inform the cleaner. We also offer to message on the LocalMaid site.

If the cleaner doesn’t hear from you within 15 mins, if they have not heard from you they’re allowed to leave and the 50% penalty will be due on the account. Unless you make arrangments to reschedule the clean with the same cleaner.

Please remember the Cleaner may have an appointment after your appointment. The appointment will not be adjusted if they cannot complete the clean within the time left.

Q: The date that you want doesn't have availability 3 days ago

A: Please call or send us an email to [email protected] , please include the dates and times you would prefer and we will reach out to the cleaner.

Q: If a customer asks how long it takes for their payments to be processed. 2 days ago

A: Customer payments are processed within 1 business day.

Q: How to provide details about the clean to the cleaner? 3 days ago

A: From your account or via the appointment email sent out you can specify the details via the Message (Your Cleaners Name)

Q: If you need more than one cleaner 3 days ago

A: Please book each cleaner individually for the same date and time. If you have any issues please call in or send us an email to [email protected] .

Q: I will be running a part-time Airbnb from my condo when I'm out of town so I need a cleaning service that can do laundry for all the towels/sheets, make the beds really neatly, etc. I will need to give specifics at each booking of how to access the condo, the laundry, set up, etc. Is this all something that can be done with your company and cleaners? Are they all high-quality cleaning services - how do you ensure that? 1 month ago

A: Through LocalMaid you have the flexibility of using our online platform to book the cleaner of your choice, the date and time that works best for you, read real reviews and ratings on the cleaners given by past clients, as well as several stats on the cleaners to help you make an informed decision.

When following the booking steps, on the confirmation page, you will have a space to enter in any notes or special instructions you would like to inform the cleaner of to help them be prepared for the appointment. These notes/special instructions are then shared with the cleaner upon booking. If there are any additional notes or special instructions after you have booked the appointment, you will find a link on the email with the appointment details to message the cleaner directly.

Q: How can I leave a tip for the cleaner? 1 month ago

A: Cleaners do appreciate the tip. If you desire to tip, we recommend tipping the cleaner with cash. If you didn't have a chance this time to leave some cash behind for the cleaner, then maybe you can on your next appointment.

Q: Could you tell me how to go about getting a gift certificate and giving it to someone so they can book appointments with you. 1 year ago

A: Unfortunately we don't do gift certificates. However if you do wish to gift someone a clean, we recommend coordinating the date and time with your friend and follow the booking steps on LocalMaid.ca. When booking, put in your details(name, email, phone number, address etc). You'll have a space there to leave a note to the cleaner that you have set this up for your friend, and here you can leave your friend's name, contact details, and the address of your friends home. On the final step when you book the appointment you will have the option of paying by credit card or email money transfer. You can make the payment in advance and that way the person you gifted won't have anything owing. Once you have booked the appointment, you will receive an email with the appointment details which you can then forward to your friend.