Call our friendly customer service team at (250)826-2225
Our customer service hours are Monday - Friday, 9 am to 4 pm PST.Customer service support is not available on holidays and weekends.
If you call and leave us a voicemail or send us an email we will respond by the next business day. We process all payment after hours, if you have received a payment reminder and have already paid please allow us 24 hours to process.
Send us a message and we'll get back to you!
Here are some answers to some of our customers' frequently asked questions:
Q: Cancellation Policy
A: If you cancel within 24 hours a no show fee of $20 or 15%, whichever is more of the invoice will be applied.
Q: How to cancel my appointment(s)?
A: Please log in to your account and cancel via my appointments tab. If you do not have an account, please click the button on your appointment email.
Q: How to modify my appointment(s)?
A: Please login to your account and you can modify your appointments easily and quickly. If you cancel within 24 hours of your clean a 50% penalty will be due on the account.