Do you have a question or just prefer to speak to someone?

Call our friendly customer service team
Outside Lower Mainland: (250)826-2225
Lower Mainland: (604)210-2067

Email us at: info@localmaid.ca

Our customer service hours are Monday - Friday, 9 am to 4 pm PST.
Customer service support is not available on holidays and weekends.

If you call and leave us a voicemail or send us an email we will respond by the next business day. We process all payment after hours, if you have received a payment reminder and have already paid please allow us 24 hours to process.

Frequently asked Questions

Here are some answers to some of our customers' frequently asked questions:

Q: How do I pay?

A: We accept: Cash to the cleaner E-transfers to info@localmaid.ca, please make the answer something simple like LocalMaid. If possible please email or call in the answer to the E-transfer All Major Credit Cards can be processed via the 'My Appointments' tab on your account. Also, via the Pay Now link on the emails for your Appointments * We do not accept cheques at this time *


Q: Cancellation Policy

A: If you cancel within 24 hours of your clean a 50% penalty will be due on the account.


Q: How to cancel my appointment(s)?

A: Please log in to your account and cancel via my appointments tab. If you do not have an account, please click the button on your appointment email.