Call our friendly customer service team Outside Lower Mainland: (250)826-2225 Lower Mainland: (604)210-2067 Email us at: info@localmaid.ca
Our customer service hours are Monday - Friday, 9 am to 4 pm PST.Customer service support is not available on holidays and weekends.
If you call and leave us a voicemail or send us an email we will respond by the next business day. We process all payment after hours, if you have received a payment reminder and have already paid please allow us 24 hours to process.
Here are some answers to some of our customers' frequently asked questions:
Q: How do I pay?
A: We accept: Cash to the cleaner E-transfers to info@localmaid.ca, please make the answer something simple like LocalMaid. If possible please email or call in the answer to the E-transfer All Major Credit Cards can be processed via the 'My Appointments' tab on your account. Also, via the Pay Now link on the emails for your Appointments * We do not accept cheques at this time *
Q: Cancellation Policy
A: If you cancel within 24 hours of your clean a 50% penalty will be due on the account.
Q: How to cancel my appointment(s)?
A: Please log in to your account and cancel via my appointments tab. If you do not have an account, please click the button on your appointment email.