Let the reviews speak for themselves
Read unfiltered, unedited reviews on all cleaners working through LocalMaid.
- Punctuality 5
- Professionalism 5
- Follows instruction 5
- Attention to detail 5
- Time efficiency 5
Andre P - 7 years ago - Kelowna - Public
We had one hell of an experience with this company. Not only was the cleaner rude he was beyond unprofessional. We booked in advance 3 days prior to the appointed time. 7:30 am.
We were moving and needed the place scrubbed down before the new tenants took over.
The night before the appointment the cleaner texted my wife asking if he could come at noon and to which I responded no I’m sorry we really need you to come in the am so we don’t get a charge for not being out of the place by noon.
He said he couldn’t, offered no compensation and was rude. Not even a phone call.
I said be there for noon because we need you but I am expecting it to be immaculate and we need you clear of the apartment by 3:30.
Not only does he not show up until 1:30 he’s complaining that it’s dirty and will take a while, I’m like yea man we booked you for four hours but obviously that didn’t work out so let’s get to it.
I emailed the company to let them know what was going on and I provided screen shots of emails that had been going back and forth. They claimed he tried to message us earlier but there was nothing. There was an email at 6:45 and then a text the night before. Nothing said he would have to reschedule or would have to come at noon until 10 hours before the appointment. On there website they ask you for atleast 24 hours notice before a cancellation, screw me right for wanting the same respect.
Not only that after everything they offered a 20 dollar voucher and said they could do nothing else.
I don’t want anyone to go through what we did, they made a stressful situation even more so and I wouldn’t recommend them to an enemy.
Thanks but no thanks.
update: he texed my wife calling her a Cu**. Classy place you operate.
We were moving and needed the place scrubbed down before the new tenants took over.
The night before the appointment the cleaner texted my wife asking if he could come at noon and to which I responded no I’m sorry we really need you to come in the am so we don’t get a charge for not being out of the place by noon.
He said he couldn’t, offered no compensation and was rude. Not even a phone call.
I said be there for noon because we need you but I am expecting it to be immaculate and we need you clear of the apartment by 3:30.
Not only does he not show up until 1:30 he’s complaining that it’s dirty and will take a while, I’m like yea man we booked you for four hours but obviously that didn’t work out so let’s get to it.
I emailed the company to let them know what was going on and I provided screen shots of emails that had been going back and forth. They claimed he tried to message us earlier but there was nothing. There was an email at 6:45 and then a text the night before. Nothing said he would have to reschedule or would have to come at noon until 10 hours before the appointment. On there website they ask you for atleast 24 hours notice before a cancellation, screw me right for wanting the same respect.
Not only that after everything they offered a 20 dollar voucher and said they could do nothing else.
I don’t want anyone to go through what we did, they made a stressful situation even more so and I wouldn’t recommend them to an enemy.
Thanks but no thanks.
update: he texed my wife calling her a Cu**. Classy place you operate.
LocalMaid Team:
Thank you for your feedback.
At LocalMaid we take customers feedback very seriously.
Having taken your feedback on board and that of another customer had provided on this particular new cleaner, we have discontinued his account and he will no longer be getting any bookings through LocalMaid. 7 years ago - Kelowna
Robyn P: I’m so sorry you had this experience with this company. I assure you many of the cleaners that work for LocalMaid are lovely, professional, punctual and respectful. I hope you never have to experience that again!!!! 7 years ago - Kelowna
Robyn P: I’m so sorry you had this experience with this company. I assure you many of the cleaners that work for LocalMaid are lovely, professional, punctual and respectful. I hope you never have to experience that again!!!! 7 years ago - Kelowna
- Punctuality 5
- Professionalism 5
- Follows instruction 5
- Attention to detail 5
- Time efficiency 5
- Punctuality 5
- Professionalism 5
- Follows instruction 5
- Attention to detail 5
- Time efficiency 5
- Punctuality 5
- Professionalism 5
- Follows instruction 5
- Attention to detail 5
- Time efficiency 5
Marianka M - 7 years ago - Kelowna - Public
I will also do move out cleans in the evening!!!!
Marianka M - 7 years ago - Kelowna - Public
Im backkkkk booking clients. It has been a difficult last 5 months, caregiving for my Mom. (93). Very pleasurable but still a little tough. We have moved her and now I am able to wirk full time again. I will not be cancelling appts. Last minute. PLS feel free to book with me 😊😊😊😊😊😊
- Punctuality 5
- Professionalism 5
- Follows instruction 5
- Attention to detail 5
- Time efficiency 5
I had asked her to prioritize the items that needed to be cleaned first because I had carpet cleaner coming in. She followed instructions very well and did what was asked and professionally. Thanks
- Punctuality 5
- Professionalism 5
- Follows instruction 5
- Attention to detail 5
- Time efficiency 5
She is good Ilke her
- Punctuality 5
- Professionalism 5
- Follows instruction 5
- Attention to detail 5
- Time efficiency 5